Enter for your chance to win a family ticket, (two adults and three children), for a day of exploration and journey into England's rich history. You’ll get a one-day pass to use at one of 133 paid-for English Heritage sites up until 31 March 2022. From world-famous prehistoric sites like Stonehenge to a Cold War Bunker, bring the story of England alive. English Heritage cares for over 400 sites around the country including Hadrian’s Wall, Dover Castle and Kenilworth Castle.
Let's get out and about this Spring.
Step into a day of history with English Heritage
See terms and conditions
1.This reward is only available to Sky customers who have successfully joined Sky VIP.
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2.This reward entitles you to one application one family ticket, valid for up to 2 adults and 3 children (unless we say otherwise) per Exclusive Event per household (your household is the billing address for your Sky account). Events will be held across the United Kingdom and the Republic of Ireland (see Exclusive Events in the Sky VIP section of the My Sky app for exact details of which events tickets are available (tickets)).
3.This reward offers tickets which provide entry to the stated event only. Travel, accommodation, food and drink, spending money or any other hospitality are not included as part of this reward (unless we say otherwise).
4. Tickets depend on availability and will be allocated on a first-come, first-served or ballot basis. Ballot tickets will generally be used where the demand vastly exceeds the supply. Every customer can apply for one entry into the ballot, and once the event date has closed, winners will be randomly selected. The My Sky app will state whether or not tickets for a specific event will be provided on a first-come, first-served or ballot basis. A maximum of one event per calendar month can be awarded for first-come, first-served events.
5. To make sure all Sky VIP customers can benefit from this reward equally, ticket applications depend on our ‘Fair Use’ policy.
6. Some events have an age restriction which we will tell you about during the application process.
7. For some events, we may give priority booking access based on Sky VIP tier. If you are eligible for this, we will tell you in the relevant Sky VIP section of the My Sky app.
8. By applying for tickets, we will treat you as accepting these terms and conditions and agreeing to keep to them.
9. To apply for tickets, you will need to register your details, confirm your email address and contact telephone number, choose your event and the number of tickets you are applying for and then tap ‘Book’ (for first-come, first-served ) or ‘Enter’ for ballot events.. Check the details are correct and then tap ‘Confirm’.
10. If you are successful in getting tickets on a first-come, first-served basis, you will see confirmation on screen immediately and we will send you email confirmation soon after. For tickets provided on a ballot basis, once the entry date for an event has closed, winners will be selected randomly by a computer generated draw from all eligible entries received during the promotional period. If you are successful, we will contact you by email to let you know you’ve won, with a link to your e-ticket.
11. Having tickets does not guarantee entry. Not everyone who is successful in getting tickets will go, so we have to over-issue tickets to compensate for these no-shows.
12. When we confirm that your application for tickets has been successful, we will also confirm how and when you will receive your tickets.
a. If you have to collect tickets at the event venue, you will be told where to go and you must provide a valid photo ID; or
b. Any tickets sent by post will be posted to the address you gave during the ticket application process. In some cases, you may need to sign for delivery; or c. We will send tickets by email to the email address you gave during the ticket application process. d. The Sky customer or their nominated recipient and their guests may have to provide a valid photo ID at the event venue before you are allowed in.13. If tickets offered on a first-come, first-served basis are fully booked for a specific event, you may have the option to add yourself to a waiting list. If someone cancels, we will let you know as soon as possible if tickets become available (in some cases, this may be at short notice). If you are on the waiting list, we will contact people in order of application, at the email address they gave during the ticket application process. We cannot guarantee you will get tickets if you are on the waiting list.
14. If you are successful in getting tickets but want to cancel, you can do this at any time before the event by clicking on ‘My bookings’ within the Sky VIP section of the My Sky app and choosing the event and the number of tickets you want to cancel. We want Sky VIP to be fair for everyone, so we reserve the right to restrict access to events for a period of time for those Sky VIP members who fail to cancel when they’re unable to attend events that they’ve booked.
15. Anyone going to an event must keep to any age restrictions which apply to the event for which you have tickets. Anyone under the age of 18 must be accompanied by an adult aged 18 or over.
16. Tickets are for your personal use only by the Sky customer or their nominated recipient. They must not email tickets, offer them as a prize or transfer them. They must also not distribute personal login details, passwords or tickets or photocopy or print multiple tickets.
17. The Sky customer or their nominated recipient and their guests must keep to:
a. all separate terms and conditions on which the tickets are issued by the relevant rights holder and if there is any difference between their terms and conditions and these terms and conditions, these will take priority; b. health-and-safety information given to you at any time by the employees of the event venue or other authority on the day; and c. all laws which apply. d. The ticketing terms and conditions of the relevant governing body, event organiser or event venue for which they have tickets, are shown below – see Clause 34 for full details.18. The Sky customer or their nominated recipient must not sell tickets under any circumstances.
19. We will use any information we collect from you as part of the ticket application process to provide the tickets. We may pass your details on to other organisations so they can provide and deliver the tickets and to help with the event.
20. We do not accept any responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay in you sending your application for tickets or us receiving it. Proof of applying for tickets is not proof we received your application.
21. There is no cash alternative to the reward, and the tickets are non-refundable and non-transferable.
22. By entering this promotion, if you are successful, we may publish or make available your surname, county and winning entry. You can object to this publication or ask for less information to be published or made available by contacting us on support@skyticketit.com or through the “Contact us” link on the Sky website. If you have objected, the we may still be required to provide information to the Advertising Standards Authority if required.
23. We can substitute the tickets for a reward of equivalent or greater value if this is necessary for reasons beyond our control.
24. Apart from causing death or personal injury arising from negligence or in respect of fraud and as far as allowed by law, we and our associated companies and agents will not have any responsibility for your enjoyment of an event or any postponement, cancellation, delay or changes to the event which are beyond our control. We are also not responsible for any act or failure to act of any supplier.
25. If an event is cancelled, changed, postponed or relocated, we may allocate tickets to the next similar event in the nearest venue. We will not give any form of compensation, financial or otherwise.
26. The event organiser or the event venue can refuse admission. If there is a dispute, the venue manager’s decision is final.
27. If you have any special accessibility requirements, you will need to book tickets using the standard process. When you receive confirmation that you have been allocated tickets, contact us at support@skyticketit.com to let us know your needs. We can then contact the event venue to check accessibility and let you know. In some instances, notice of accessible seating may only be available at short notice. If wheelchair spaces are available, these will be offered on a first-come first-served basis.
28. If you need someone to accompany you because of an accessibility or disability need, they will also need a ticket and you must book this in the usual way and within the usual ticket allocation limit as set out above.
29. We will not be liable for any tickets which you are eligible for that do not reach you for reasons beyond our reasonable control.
30. Our decision is final. We will not correspond with you if you disagree. If you do not keep to these terms and conditions, any tickets will not be valid.
31. We may refuse any ticket or make it invalid if we have reasonable grounds to believe that you have broken these terms and conditions or if you or your guests or anyone authorised by you or your guests, acts in a way towards us, other people at the event, Sky staff which we reasonably consider to be inappropriate, unlawful or offensive. If we do this, we can give the tickets to someone else.
32. This reward, and any dispute or claim arising out of or in connection with it, will be governed by English law and any disputes will be dealt with by the courts of England and Wales.
33. The Promoter is Sky UK Limited (“we”/”us”/”our”) (registered number 02906991) of Grant Way, Isleworth, Middlesex TW7 5QD. Rewards for customers in the Republic of Ireland are given by Sky Ireland Limited (registered number 547787) of Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4.
34. The ticketing terms and conditions of the relevant governing body, event organiser or event venue referred to in Clause 17(d) are as follows:
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1. How do I get tickets?
As an eligible Sky VIP member, simply choose the event you’d like to go to, apply and if you are successful, we’ll send you a booking confirmation and details of your tickets. Please check all event details, tickets and age restrictions before the event.
2. What is the difference between first come, first served and ballot tickets?
First come, first served tickets are allocated to customers based on the order in which they apply for them. To make it as fair as possible, customers can only have a maximum of one booking for first come, first served tickets per calendar month. Ticket ballots will generally be used where the demand vastly exceeds the supply. Every customer can apply for one entry into the ballot, and once the event date has closed, winners will be randomly selected.
3. How will I know if I have won ballot tickets?
Once the entry date for your event has closed, winners will be selected randomly by a computer generated draw from all eligible entries received during the promotional period. If you’re successful, we’ll contact you by email to let you know you’ve won.
4. Can I change my ballot entry?
No, unfortunately, once you have entered the ballot, there is no way of changing your application.
5. When are new ticket ballots and first come, first served tickets released?
We release tickets on different days at different times so just keep checking back regularly to see what’s new or coming soon. For our first come, first served events, tickets often go very fast. Sometimes we release tickets in stages, so if there aren’t any available when you first look, and you see the message ‘More coming’, it’s worth checking again later. For ticket ballots, you’ll be able to clearly see when the closing date is. Unfortunately we can’t give you any more information on the date or time of ticket releases.
6. Can I book my friends and family for an event?
Yes. Each time you book first come, first served tickets or enter a ballot for tickets to a Sky VIP event, you'll be asked to enter the ticketholder's details. The ticketholder will be bound by the applicable terms and conditions, and, as the Sky VIP member it is your responsibility to provide the ticketholder with these terms and conditions. You must also have the consent of the ticketholder to provide us with their details
On arrival, the ticketholder will need:
• A form of photographic ID (driving licence or passport) or their credit/debit card
• The email or app booking confirmation
Any tickets booked through Sky VIP and/or the My Sky app cannot be sold for any financial gain and cannot be traded with other individuals.
7. How many tickets can I get?
For our first come, first served events, you’ll see the maximum number of tickets you can apply for during the booking process; it’s usually two tickets for each Exclusive Event, but for some family events, there might be up to four tickets available per household. For ticket ballots, we’ll usually say how many tickets you’ll receive if you win.
8. Can I book tickets for more than one Exclusive Event?
To try and make it fairer for all, you can only book one first come, first served ticket event per calendar month. The only exception to this is Sky Backstage at The O2, which does not count towards your monthly allowance. To make sure all Sky VIP members can benefit from this reward equally, ticket applications are subject to our ‘fair use’ policy.
9. Can I change the name on my booking?
When booking or applying for tickets in a ballot, the Sky VIP member may book or apply for the tickets in another person's name - however, once the application has been completed, we can't change the name on it. So if the named ticketholder can't make it, please cancel your tickets so we can give them to someone on the waiting list. When collecting tickets at an event, the person whose name is on the booking must bring ID (driving licence or credit card) to show their name matches the one on the tickets.
10. Does having a ticket guarantee entry?
No, not everyone who successfully gets tickets is turning up to the event, so unfortunately we have to over-issue tickets to compensate for some of these no-shows. This makes sure we don’t have empty audience seats.
11. Can you add me to the waiting list?
You can add yourself to the waiting list in the My Sky app when it’s open - we can’t add you manually. If we know more tickets will be available soon, we’ll show a ‘More coming’ message and won’t open the waiting list until those tickets have been released and allocated. If an event is really popular, tickets will go fast and the waiting list can fill up quickly. When the waiting list is full, you’ll see a ‘Fully booked’ message, which means you can’t add yourself on this occasion. If you’re on the waiting list, we will offer cancelled tickets to customers in the order they’re added to the waiting list. If tickets become available for you, we’ll email them to the email address you gave us. Also, to make it fairer, you're only able to be on one waiting list per event (e.g. a show with multiple performance dates) and we're not able to make any changes once you're on it.
12. Where do I get my tickets?
Once it’s confirmed you’ve got tickets, the booking confirmation will provide all the details you need.
• If your booking confirmation has a QR code, you'll be able to show this at the event entrance.
• If not, look under the venue address where you’ll see specific instructions on how to receive or collect your tickets. Please follow those instructions and don’t contact the venue directly as they often won’t have any information about your tickets until the day of the event.
Remember to bring along either a driving licence or credit card to show your name matches the one on the tickets.
13. Where’s my confirmation email?
If you haven’t received your confirmation email, don’t worry. If you successfully booked tickets, you’ll find them saved in your My Sky app. Simply go into Sky VIP, then choose the relevant reward category e.g. Free Sports Tickets. Finally, select ‘My bookings’ at the top and follow the instructions to view your tickets. For confirmation that you’ve entered a ticket ballot, go back into the event and you’ll be able to see the event time and location you entered. If you’re not receiving our emails, please check your spam or junk folder in case the email went there. You may also want to add support@skyticketit.com and noreply-admin@weticketit.com to your address book or safe list to make sure that our emails are accepted.
14. How do I cancel some or all of my tickets?
You can do this at any time before the event by clicking on ‘My bookings’ and choosing the event and the number of tickets you want to cancel. To be considerate to other members, please try to give as much notice as possible so we can try to reallocate tickets to those on the waiting list.
15. Can I change a first come, first served event for another one in the same calendar month?
You can do this by applying for tickets for the other first come, first served event, and during the final booking stage you will be asked to cancel your existing tickets, so that we can make these available to other customers. If you agree to this, when you complete your booking for the new first come, first served event, your previously confirmed first come, first served event tickets will be cancelled.
16. What do ‘Coming soon’ and ‘More coming’ mean?
‘Coming soon’ means this event will go live soon - usually within a couple of weeks. ‘More coming’ means there is a future release of tickets pending. There is no specific day or time that tickets are released and we’re unable to give further information on release schedules, so please just keep checking back regularly.
17. Where will I be seated?
Unfortunately, as specific seats are allocated on the day of the event, we can’t give any information about the location of seats before you go.
18. I’m in a wheelchair/I have mobility issues – will there be suitable access and facilities for me?
If you have any special accessibility requirements, you will need to book or enter the ballot for tickets using the standard process. When you receive confirmation that you have been allocated tickets, contact us at support@skyticketit.com to let us know your needs. We can then contact the event venue to check accessibility and let you know. In some instances, notice of accessible seating may only be available at short notice. If wheelchair spaces are available, these will be offered on a first-come first-served basis.
19. Are travel arrangements and expenses included with tickets?
No. Travel and accommodation, food and drinks, and any other expense not specifically mentioned in the event description will not be included, and you’ll need to arrange your own travel to and from the event.
20. Didn’t find the answer you were looking for?
Email us at support@skyticketit.com. Please don’t email us to cancel your tickets. If you need to cancel your tickets, take a look at ‘How do I cancel my tickets?’