Here’s your chance to win tickets to some of the best acts touring the UK, whilst experiencing the VIP treatment in the new Sky VIP lounge.
Different to other Sky VIP lounges, customers will win two tickets to the show as part of the lounge experience. Enter now for a chance to be at a show of your choice.
The Sky VIP lounge will make guests feel extra special. In addition to securing tickets to see your favourite acts, you can skip the queues and relax away from the crowds with food, drink and merch available to buy in the lounge.
Ballots will open 2 months before the event date. You can only enter for one show at a time.
Sky VIP lounge at
Co-op Live in Manchester
Co-op Live in Manchester
Terms and conditions
1. This reward is only available to Sky customers who have successfully joined Sky VIP.
2. The following categories of entrant are not permitted to enter this Promotion: a. Employees of Sky UK Limited or any associated companies (“Sky”);
b. Employees (or members of their immediate families, including any live-in partner or household member) of companies associated with the Promotion and all affiliates of such companies.
3. This reward entitles you to one application for up to two tickets (unless we say otherwise) per applicable event within this promotion per household (your household is the billing address for your Sky account). All events will be held at the Co-op Live arena located at 1 Sportcity Way, Etihad Campus, Manchester, M11 3DL (“Co-op Live”). See Shows & Attractions in the Sky VIP section of the My Sky app for exact details of which event tickets are available (tickets).
4. This reward offers tickets which provide entry to your chosen event only. Travel, accommodation, food and drink, spending money or any other hospitality are not included as part of this reward (unless we say otherwise).
5. Tickets are subject to availability and are allocated on a ballot basis since demand typically significantly exceeds the supply. Every Sky VIP customer can apply for one entry into the ballot, and once the entry period has closed, winners will be randomly selected.
6. To make sure all Sky VIP customers can benefit from this reward equally, ticket applications depend on our 'Fair Use' policy.
7. Some events have an age restriction and it is your responsibility to check if restrictions apply and to ensure compliance for you and your guest (as applicable). Proof of age may be required.
8. By applying for tickets, we will treat you as accepting these terms and conditions and agreeing to keep to them.
9. To apply for tickets, you will need to register your details, confirm your email address and contact telephone number, choose your desired event and the number of tickets you are applying for and then tap or ‘Enter’ for ballot events. Check the details are correct and then tap 'Confirm'.
10. Once the entry period for an event has closed, winners will be selected randomly by a computer-generated draw from all eligible entries received during the promotional period. Where a ballot includes a multiple-choice question, only entries with the correct answer will be eligible. If you are successful, we will contact you by email to let you know you've won, with a link to redeem your e-ticket.
11. Receiving a winner’s email does not guarantee entry. Tickets must be booked using the link provided within 7 days of receiving the winner’s email. After this time tickets will be re-allocated.
12. When we confirm that your application for tickets has been successful, you will receive a unique code to book tickets on the Ticketmaster website. Tickets will then be delivered digitally to the Co-op Live app 7 days before the event.
13. The Sky VIP lounge seated area is a combination of seats and bar stools. These are allocated on a first come first served basis.
14. If you are successful in getting tickets but want to cancel, you can do this at any time before the event by clicking on 'My bookings' within the Sky VIP section of the My Sky app and choosing the event and the number of tickets you want to cancel. We want Sky VIP to be fair for everyone, so we reserve the right to restrict access to events for a period of time for those Sky VIP members who fail to cancel when they're unable to attend events that they've booked.
15. Tickets are for personal use only by the Sky VIP customer or their nominated recipient. They must not email tickets, offer them as a prize or transfer them. They must also not distribute personal login details, passwords or tickets. ID checks will be in place at the venue, with customers also needing to present their winner’s email.
16. The Sky customer or their nominated recipient must not sell tickets under any circumstances. This will result in the ticket being cancelled and entry to the venue being refused.
17. Anyone going to an event must keep to any age restrictions which apply to the event for which you have tickets. All guests aged 14 or under must be accompanied by an adult aged 18 or over.
18. Access to the Sky VIP lounge is via the Co-op Live arena’s North Entrance:
a. When you arrive at Co-op Live you will need to present your digital e-tickets on the Co-op Live app to gain entry.
b. You and your guest will be directed to the Sky VIP lounge welcome desk where your tickets will again be checked, along with your winner’s email. You will be given a wristband to provide access to the Sky VIP lounge.
c. You must always wear the Sky VIP wristband in the Sky VIP area. You cannot give it to anyone else.
d. The Sky customer or their nominated recipient and their guest may have to provide a valid photo ID at the event venue before you are allowed in.
e. The Sky VIP lounge typically opens up to one hour before the arena doors open. This is subject to change, so you will need to check your ticket for event timings.
19. When buying alcohol, if you or your guests appear to be under the age of 25, you may be asked for proof of age.
20. The Sky customer or their nominated recipient and their guests must adhere to:
a. all separate terms and conditions on which the tickets are issued by the relevant rights holder (including Ticketmaster);
b. health-and-safety information given to you at any time by the employees of the event venue or other authority on the day;
c. all laws which apply; and
d. the venue access and ticketing terms and conditions of Co-op Live which can be found here - https://www.cooplive.com/pQkPrI8/terms-and-conditions
21. We use feedback to constantly improve our service. As part of this process, we will send you a short survey to complete to hear about your experience. We will send the survey to the email address provided during the application process.
22. Sky may make audio/video recordings at events for promotional and marketing purposes such as promos and video content for broadcast, digital and/ or social platforms. Such recordings may include general “crowd shots” which by entering the promotion, you agree to participate in.
23. Sky may also request that you participate in audio and video interviews regarding an event, which you are free to accept or decline. If you accept, a written consent will be obtained at the time of the recording, detailing how your name and any image, video or voice recordings of you may be used by Sky. You agree that the copyright (if any) and all other rights, title and interest in and to any contribution by you shall vest in and be irrevocably assigned to Sky.
24. We will use any information we collect from you as part of the ticket application process to provide the tickets. We may pass your details on to Co-op Live and other organisations as necessary so they can provide and deliver the tickets.
25. By entering this promotion, if you are successful, we may publish or make available your surname, county and winning entry. You can object to this publication or ask for less information to be published or made available by contacting us on support@skyticketit.com or through the “Contact us” link on the Sky website. If you have objected, then we may still be required to provide information to the Advertising Standards Authority if required.
26. We do not accept any responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay you sending your application for tickets or us receiving it. Proof of applying for tickets is not proof we received your application.
27. There is no cash alternative to the reward, and the tickets are non-refundable and non-transferable.
28. We can substitute the tickets for a reward of equivalent or greater value if this is necessary for reasons beyond our control.
29. Apart from causing death or personal injury arising from negligence or in respect of fraud and as far as allowed by law, we and our associated companies and agents will not have any responsibility for your enjoyment of an event or any postponement, cancellation, delay or changes to the event which are beyond our control. We are also not responsible for any act or failure to act of any supplier.
30. If an event is cancelled, changed, postponed or relocated, we may (at our discretion and subject to availability) allocate tickets to the next similar event in the nearest alternative venue where Sky offers Sky VIP tickets. We will not give any form of compensation, financial or otherwise.
31. The event organiser or the event venue Co-op Live can refuse admission. If there is a dispute, the venue's decision is final.
32. The Sky VIP lounge welcomes wheelchair users. Accessible seating is limited and booked on a first come first served basis. The venue’s accessibility policy can be found here - https://www.cooplive.com/pQ5XAUw/visitor-information/accessibility
33. If you need someone to accompany you because of an accessibility or disability need, they will also need a ticket and you must book this in the usual way and within the usual ticket allocation limit as set out above.
34. We or Co-op Live will not be liable for any tickets which you are eligible for that do not reach you for reasons beyond our reasonable control.
35. Our decision is final. We will not correspond with you if you disagree. If you do not keep to these terms and conditions, any tickets will not be valid.
36. We may refuse any ticket or make it invalid if we have reasonable grounds to believe that you have breached these terms and conditions or if you or your guests or anyone authorised by you or your guests, acts in a way towards us, other people at the event, Sky staff, or Co-op Live staff which we reasonably consider to be inappropriate, unlawful or offensive. If we do this, we can give the tickets to someone else.
37. This reward, and any dispute or claim arising out of or in connection with it, will be governed by English law and any disputes will be dealt with exclusively by the courts of England and Wales, and for entrants resident in the Republic of Ireland, be governed by Irish law and any disputes will be dealt with by the courts of the Republic of Ireland.
38. The Promoter is Sky UK Limited ('we'/'us'/'our') (registered number 02906991) of Grant Way, Isleworth and Middlesex TW7 5QD and Sky Ireland Limited (registered number 547787) of Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4 (“we”/”us”/”our”). Rewards for customers in the Republic of Ireland are given by Sky Ireland Limited (registered number 547787) of Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4. Co-op Live has no involvement in the running of the promotion and any complaints about this should be directed to Sky.
39. The ticketing terms and conditions of venue Co-op Live are as follows: https://www.cooplive.com/pQkPrI8/terms-and-conditions
FAQs
1. How do I get tickets?
As an eligible Sky VIP member, simply choose the event you’d like to go to, apply and if you are successful, we’ll send you a booking confirmation and details of your tickets. Please check all event details, tickets and age restrictions before the event.
2. What is the difference between first come, first served and ballot tickets?
First come, first served tickets are allocated to customers based on the order in which they apply for them. To make it as fair as possible, customers can only have a maximum of one booking for first come, first served tickets per calendar month. Ticket ballots will generally be used where the demand vastly exceeds the supply. Every customer can apply for one entry into the ballot, and once the event date has closed, winners will be randomly selected.
3. How will I know if I have won ballot tickets?
Once the entry date for your event has closed, winners will be selected randomly by a computer generated draw from all eligible entries received during the promotional period. If you’re successful, we’ll contact you by email to let you know you’ve won.
4. Can I change my ballot entry?
No, unfortunately, once you have entered the ballot, there is no way of changing your application.
5. When are new ticket ballots and first come, first served tickets released?
We release tickets on different days at different times so just keep checking back regularly to see what’s new or coming soon. For our first come, first served events, tickets often go very fast. Sometimes we release tickets in stages, so if there aren’t any available when you first look, and you see the message ‘More coming’, it’s worth checking again later. For ticket ballots, you’ll be able to clearly see when the closing date is. Unfortunately we can’t give you any more information on the date or time of ticket releases.
6. Can I book my friends and family for an event?
Yes. Each time you book first come, first served tickets or enter a ballot for tickets to a Sky VIP event, you'll be asked to enter the ticketholder's details. The ticketholder will be bound by the applicable terms and conditions, and, as the Sky VIP member it is your responsibility to provide the ticketholder with these terms and conditions. You must also have the consent of the ticketholder to provide us with their details
On arrival, the ticketholder will need:
• A form of photographic ID (driving licence or passport) or their credit/debit card
• The email or app booking confirmation
Any tickets booked through Sky VIP and/or the My Sky app cannot be sold for any financial gain and cannot be traded with other individuals.
7. How many tickets can I get?
For our first come, first served events, you’ll see the maximum number of tickets you can apply for during the booking process; it’s usually two tickets for each Exclusive Event, but for some family events, there might be up to four tickets available per household. For ticket ballots, we’ll usually say how many tickets you’ll receive if you win.
8. Can I book tickets for more than one Exclusive Event?
To try and make it fairer for all, you can only book one first come, first served ticket event per calendar month. The only exception to this is Sky Backstage at The O2, which does not count towards your monthly allowance. To make sure all Sky VIP members can benefit from this reward equally, ticket applications are subject to our ‘fair use’ policy.
9. Can I change the name on my booking?
When booking or applying for tickets in a ballot, the Sky VIP member may book or apply for the tickets in another person's name - however, once the application has been completed, we can't change the name on it. So if the named ticketholder can't make it, please cancel your tickets so we can give them to someone on the waiting list. When collecting tickets at an event, the person whose name is on the booking must bring ID (driving licence or credit card) to show their name matches the one on the tickets.
10. Does having a ticket guarantee entry?
No, not everyone who successfully gets tickets is turning up to the event, so unfortunately we have to over-issue tickets to compensate for some of these no-shows. This makes sure we don’t have empty audience seats.
11. Can you add me to the waiting list?
Most tickets are offered as a ballot and new winners are drawn automatically where there are cancellations. Occasionally we may offer tickets on a first come first served basis. When we do that, you can add yourself to the waiting list in the My Sky app when it’s open - we can’t add you manually. If we know more tickets will be available soon, we’ll show a ‘More coming’ message and won’t open the waiting list until those tickets have been released and allocated. If an event is really popular, tickets will go fast and the waiting list can fill up quickly. When the waiting list is full, you’ll see a ‘Fully booked’ message, which means you can’t add yourself on this occasion. If you’re on the waiting list, we will offer cancelled tickets to customers in the order they’re added to the waiting list. If tickets become available for you, we’ll email them to the email address you gave us. Also, to make it fairer, you're only able to be on one waiting list per event (e.g. a show with multiple performance dates) and we're not able to make any changes once you're on it.
12. Where do I get my tickets?
Once it’s confirmed you’ve got tickets, the booking confirmation will provide all the details you need.
• If your booking confirmation has a QR code, you'll be able to show this at the event entrance.
• If not, look under the venue address where you’ll see specific instructions on how to receive or collect your tickets. Please follow those instructions and don’t contact the venue directly as they often won’t have any information about your tickets until the day of the event.
Remember to bring along either a driving licence or credit card to show your name matches the one on the tickets.
13. Where’s my confirmation email?
If you haven’t received your confirmation email, don’t worry. If you successfully booked tickets, you’ll find them saved in your My Sky app. Simply go into Sky VIP, then choose the relevant reward category e.g. Free Sports Tickets. Finally, select ‘My bookings’ at the top and follow the instructions to view your tickets. For confirmation that you’ve entered a ticket ballot, go back into the event and you’ll be able to see the event time and location you entered. If you’re not receiving our emails, please check your spam or junk folder in case the email went there. You may also want to add noreply-admin@weticketit.com to your address book or safe list to make sure that our emails are accepted.
14. How do I cancel some or all of my tickets?
You can do this at any time before the event by clicking on ‘My bookings’ and choosing the event and the number of tickets you want to cancel. To be considerate to other members, please try to give as much notice as possible so we can try to reallocate tickets to those on the waiting list.
15. Can I change a first come, first served event for another one in the same calendar month?
You can do this by applying for tickets for the other first come, first served event, and during the final booking stage you will be asked to cancel your existing tickets, so that we can make these available to other customers. If you agree to this, when you complete your booking for the new first come, first served event, your previously confirmed first come, first served event tickets will be cancelled.
16. What do ‘Coming soon’ and ‘More coming’ mean?
‘Coming soon’ means this event will go live soon - usually within a couple of weeks. ‘More coming’ means there is a future release of tickets pending. There is no specific day or time that tickets are released and we’re unable to give further information on release schedules, so please just keep checking back regularly.
17. Where will I be seated?
Unfortunately, as specific seats are allocated on the day of the event, we can’t give any information about the location of seats before you go.
18. I’m in a wheelchair/I have mobility issues – will there be suitable access and facilities for me?
If you have any special accessibility requirements, you will need to book or enter the ballot for tickets using the standard process. When you receive confirmation that you have been allocated tickets, contact us here to let us know your needs. We can then contact the event venue to check accessibility and let you know. In some instances, notice of accessible seating may only be available at short notice. If wheelchair spaces are available, these will be offered on a first-come first-served basis.
19. Are travel arrangements and expenses included with tickets?
No. Travel and accommodation, food and drinks, and any other expense not specifically mentioned in the event description will not be included, and you’ll need to arrange your own travel to and from the event.
20. Didn’t find the answer you were looking for?
Contact us here. Please don’t get in touch to cancel your tickets. If you need to cancel your tickets, take a look at ‘How do I cancel my tickets?’